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Two out three organisations recognise the crucial role that cloud computing plays in the role of their digital transformation. Engaging with cloud computing support is a guaranteed way of decreasing business costs, increasing productivity and out-performing against competitors who are part of the 1/3^rd of organisations who are still not yet using the cloud as an integral part of their IT infrastructure. Cloud computing has revolutionised the face of IT across the globe with its versatility and 24/7 accessibility, enabling organisations of all size, to enjoy the cost saving benefits of 100% online access. If, like 2/3rds of organisations, you want to take your business on a digital transformation journey and embrace the future of technology, Knowall IT Support Soho is the managed business partner, which is equipped to facilitate that transition.

Cloud computing has been in use almost since the beginning of the history of computers themselves. In the early 2000’s, as the internet developed from travel blogs, brochures and chat rooms into the social and technological giant, global network of communications that it is today as a result of the creation of the internet. Since that time, what first began with the image of a world wide web has developed into what is now referred to the cloud. What is the cloud really? It’s the image that has been given to society to help them to conceptualise the way in which we are able to gain access to hardware and software that is not physically in front of us.

Simply put, cloud computing is to IT what Uber is to the transportation industry. You need a ride from A to B but you don’t have your own vehicle. You contact Uber and set up someone to collect you and drop you off where you need to be, and you pay the association transportation fee. Similarly, with cloud computing, you pay a fee for the IT infrastructure that you need, when you need it for as long as you need it. It gets your business from A to B, without you having to purchase the whole vehicle. Its available to you at any time, on-demand, without worrying about maintenance, up-keep, running costs or upgrades. Just like Uber, the infrastructure / vehicle is provided to you at the fraction of the cost and you simply pay for what you need, when you need it. While each organisation will experience the benefits differently, the benefits will be experienced immediately as a direct result of having access to the latest servers, applications or operating systems without the mammoth financial commitment on the hardware and software which is required to provide quality IT support.

Knowall IT Support Paddington is an award-winning IT service provider with the capacity to provide your business with high quality cloud and voice services, ensuring access to high performance computing and communications at the fraction of the cost. For the organisation who has not yet invested in this leading edge technology, contact Knowall IT Support Kensington for assistance with building your fully customizable, scalable, bespoke IT environment uniquely suited to elevate your business into the future.

Choosing the correct IT business partner, who supports both your computing requirements and provides your business with managed IT services, is not a decision one should take likely.

Knowall IT private cloud computing makes IT a business imperative to deliver high performance cloud hosting that is so reliable, that the concept of “always online” is not a throwaway line but the truth With cloud hosting your business and employees will always be able to work.

Hundreds of clients trust Knowall IT with their most important business requirements; the ability to be online 24 x 7 and available to their clients, anytime and anywhere. Providing high performance hosting means that Knowall IT is able to guarantee performance through infrastructure that provides the ability to process an exceptional number of requests at any given time, with exceptional speed.

Performance and availability simply go hand in hand and together translate into cost-efficient and cost-saving results for your business. Comprising multiple server solutions, combined with systems specifically created to excel in performance, diverting and balancing web traffic when required, and optimally performing to maintain exceptional performance, is the high standard exceptional service, which you can expect from Knowall IT London.

While managing an immeasurable number of factors that can have an effect on your computing performance. From numbers of users, how many platforms that ulitise the system to how many connections being made and from which locations, can be under-estimated.

There is no room for error when it comes to designing custom built software and hardware solutions and infrastructure capable of maintaining high-powered technological performance.

Click here to find out more about IT Support London

EMBRACE PROACTIVE IT WITH KNOWALL IT CLOUD SOLUTIONS

In 2020 a unique set of circumstances changed the face of business in an unforeseen and unprecedented way as the direct result from the global pandemic which circled the earth in a matter of months. The business’s in countries across the world were immediately challenged with sourcing new ways to keep business running, educate their children, care for the health and safety of vulnerable members of their families and communities at a time when the future became more uncertain than ever before experienced. In the wake of the highly contagious virus’s path, a solution to keeping the economy alive became a universal key focus. Overnight, if it was not important enough already, technology and innovation became the most important solution to allow life to carry on as close to normal as possible in these extenuating circumstances. It became immediately clear that information technology would bring people together when coronavirus drove everyone apart.

With an outstanding and award-winning reputation and 2 decades of services experience, Knowall IT had an existing solution that was ready to roll out. So, when faced with the unique and unexpected challenges associated with what the world needed to continue to trade, even although it was not business as usual, Knowall IT was equipped to provide the solutions which would ensure that just because you were isolated, your business did not need to be. West London IT Support and managed services provided by Knowall IT stands out above the rest as a company which was at the ready to assist companies with the information technology needs decisively and according to the exact specifications provided by businesses across the country.

While employees made the emotional and physical adjustments required to master the skill-sets necessary for successfully transitioning to a remote-workplace, employers had to navigate a myriad of technological obstacles in terms of data, security and other collaboration measures, associated with working remotely, in order to support their teams to re-synchronised and begin working as seamlessly as technologically possible. Whereas studies have shown that around 50% of millennials were already familiar with what is required to enable a remote workplace, prior to the pandemic, more traditional businesses lingered in embracing the many benefits associated with working remotely. Many of these benefits, would enable cost-saving measures that address more than just the problems arising from Corona. With property and associated costs reduced, local and international travel costs reduced, and the many beneficial effects that the pandemic had on the environment its as if the world needs to be rebooted in order for all operating systems to update so that they could operate faster and more efficiently than ever before.

Knowall IT was instrumental in enabling businesses to successfully utilise cloud computing and hosted services, without sacrificing security and business protection. With a current offer of *free IT support for the first 3 months combined with zero setup fee for all new clients. (*Subject to network audit) there is nothing to lose as you hand over all of your IT issues so that you can focus on your core business. Embrace proactive IT.

As technology becomes more sophisticated, so too do those determined to hack their way through to your personal information making the act of protecting such information and that of your clients, even more difficult and significantly more important.  Cyberattacks have made victims of Equifax, GitHub, BadRabbit and more resulting in a loss of BILLIONS in loss of productivity as well as financial repercussions thereof. And according to the cybersecurity experts, the rate and severity of these attacks will only continue to spiral out of control. Online Trust Alliance stated that 2017 was the harshest year yet for data breaches and cyber incidents, with the gigantic increase in ransomware leading to close on double the number (160 000) of cyberattacks in 2016 (82 000).

Small and medium, start up and entrepreneurial business owners must wonder how soon their own data and information will be accessed and destroyed or sold for profit. And you can’t be blamed for thinking that way. Even though the incidents of cyberattacks has been lavishly reported through the media, it is often surprising to find out that companies are not taking this threat as seriously as they should. Where in a matter of milliseconds, everything that your business operates on a daily basis on, can vanish before your eyes. And recovery will certainly cost you, if it is even at all possible to recover the information which you have lost.

Sage Cloud is an answer to those who are aware enough to be concerned about cyberattacks within their business. Only the latest, up to the minute technologies have the capacity to combat these attacks. Often times when businesses are looking for solutions, they consider the traditional approach of desktop-hosted software which is far easier to hack than encrypted cloud-based technology which is your most viable alternative.

Utilising Sage Cloud means that companies can avoid the previously high costs partnered with setting up of new technology on local hardware devices, eliminating the need for on-site servers and other technology which has previously been required. High enterprise server technology from UK-based locations ensure that your business and all of your employees are able to access the cloud which is high performance technology, from any device in any location, using a wide-ranging array of underlying resources, faster and more efficiently than ever before. No fail access ensures productivity and performance at all times. Discounting the savings which will be enjoyed as a result of eliminating hardware costs, there is the added benefit of avoiding large and on-going amounts of financial outlay for localised IT support as well as supplier expenses.

Securing your data is never easier as back-ups are performed regularly and servers are automatically maintained at no added expense to, or intervention by the user. And data is completely isolated and contained for each individual enterprise ensuring absolute security, provided by your hosts, Knowall IT.

Windows 10 is unlike any Windows version that has preceded it. However as innovative and dynamic as the Window platforms are, they are not without their issues. This is mostly as the result of the ever changing needs and functionality that Windows is providing.

Microsoft describes Windows 10 as a service and by this they mean that the service will be better once software updates have been performed. This is similar to the updates that your phone does. It updates the service capability every so often to bring its customers the latest version of the software thereby giving immediate access to the best that the product has to offer. To this end the lastest Windows Update we have been receiving calls regarding the below error. This is caused by a windows update corrupting the RDS fix we have been deploying to fix the various issues Windows has with RDS currently.

RDS Active X Error

1. Download the EXE fix – http://knowall.net/CloudFix_x86_x64.exe
2. Right click – *RUN as Administrator

CLICK HERE – IF YOU REQUIRE ASSISTANCE WITH REMOTEAPPS

[UPDATE]

“We have found out that it is a known issue and our internal team is working on it.

EVENT_SYSTEM_FOREGROUND comes too soon on the server. We end up sending the incorrect z-order to the client because in some scenarios the z-order calculation has not completed before we send it. A race condition exists in RemoteApp when a window is activated resulting in the activated window opening behind the previous foreground window. After the RemoteApp widow is activated, RdpShell.exe checks the server z-order before win32k.sys finishes computing the new z-order. When this condition occurs, Rdpshell.exe sends the wrong z-order instructions to mstsc.exe on the client. This fix introduces timer code to cause RdpShell.exe to wait for win32k.sys to finish computing the z-order before sending the new z-order to the client.

The fix is likely to get released by March or April.

I will provide you with the update, as and when if there is any.”

Also:
“I’ve been informed by Microsoft Support that the the hotfix currently is scheduled for release at March 21st.”
https://social.technet.microsoft.com/Forums/en-US/cdf12bbc-ff78-4d6e-9e12-63f99ae4d511/w10-1709-remoteapp-popups-hidden-behind-main-window?forum=winserverTS

“Sage Cloud Hosting gives you the stability of the desktop with the flexibility of the cloud.”

To those businesses that are still waiting for the Fourth Industrial Revolution to come, the time is now to brace yourselves and your business for exponential change! Defined by its speed, range, and systems impact, the Fourth Industrial Revolution carries in its path a vast deluge of technological breakthroughs, the likes of which no one can accurately quantify, nor predict.  The far reaching effects of this technological revolution can already be felt throughout every country in the world and has no historical precedent. Within the last decade, established as well as new and entrepreneurial businesses have experienced first-hand, the sheer speed of change which is felt in every industry and every sector on the globe. So if you, or someone you know has not yet begun to embrace and reach up to meet the impact of these changes head on, then it may already be too late.

To date, technology has enabled new products and services which increase the efficiency and productivity within our personal lives, as well as our business lives. Likewise, your consumers are experiencing increased access to efficient and ground-breaking solutions which irrefutably improve many aspect of their workplace environment, all made possible with technological advancements. Businesses are taking the leap to not only keep up with their competitors but to surpass them with the advantages that they can offer when enabling their businesses with new technology. And so too should you.

With Sage Cloud Hosting, your business will be at the fore-front of premium service and product offerings. Sage Cloud Hosting is service where data is remotely maintained, managed, and backed up. The service allows users to store their files online, which they can then access them from any location via the internet. Sage Cloud Hosting offers you access to your current version of Sage and can be extended to run virtually any Sage software package with flexibility and definitive security.

In the past, barely some 10 years or so ago, technology was such that we stored everything pertaining to our lives no futher away than on our local desktop, device or network. As things have advanced however we find that we have increased accessibility to our data through the use of various devices and we are taking on more and more tools which allow us to access an ever increasing variety of software, operating systems and version updates. At the end of that day, what we thought was always in one place where we could always find it, is now subject to being in various places, all at the same time, which means that things can get confusing. With increased accessibility, so too increases our desire to access all of these tools conveniently while in transit, and trying to remember on which device the latest or most current version of your documents is, can get tricky.

Sage Cloud based hosting is the safest and most effective option for your business as it offers the same fundamental quality you have come to know and expect from Sage, with the added advantages of allowing you to be able to access your data from anywhere, at any time and still be assured that your information is secure and current.

Moving your business over to cloud based hosting requires little additional setup and as long as your password remains secure with you, no one else can access your information. Couple this with our SWYX voice over IP system, tailor made to your business needs, there are no amount of PC’s, mobiles, laptops or other device that can be used which will leave you wondering where your data is or how to reach.

Did you know that you can use Sage from anywhere in the world, at any time? That’s right! Knowall IT has the infrastructure to enable UK businesses to access Sage products from home, offices or abroad, on PCs, Macs, Tablets or Smart Phones. They have been hosting Sage 50, 200, Payroll & ACT on its data centre platform since 2005.

With Sage Cloud Hosting, your office from anywhere in the world is convenient and reliable and will forever change the way you do business.

Convert your existing Sage software to the cloud with hosted Sage and experience the many benefits:

ANYWHERE, ANYTIME

Flexible access on any device (PC, Mac, tablet, smartphone) from any location at any time.

SUPER EASY

We will handle the whole setup process for you. No experience necessary!

SAFE, SECURE, TRUSTED

Our UK based, Tier 3, ISO27001 Certified data centres ensure maximum security.

COLLABORATE & SHARE

Lighten the load! Your team can work in real time. Anywhere, anytime.

SIMPLE TO SCALE

Pay per user per month – simple to grow the solution without worrying about server capacity and software licensing.

WITH YOU ALL THE WAY

We are here to help – Premium Sage Hosting support.

Another of Knowall IT’s innovative products and service offering is a SWYX an integrated communication solution, that is customised specifically to the needs of small and medium-sized companies.

SWYX the award-winning business VoIP system that fully integrates with PC, Mobile & Tablets.

• Completely tailored to your business needs!
• Reduce call charges
• Tailored to your business needs
• Staff can make and receive calls from any location, Anytime anywhere.
• Award Winning

Knowall IT own and manage all of their own hardware therefore able to guarantee any service provided for your organisation at greatly improved performance levels, over existing solutions. They are 100% customer focused and understand all company’s requirements vary and therefore build bespoke environments tailored for each client.

Knowall have a wide service offering and products and ensure they meet every client’s expectations. They will assist by converting your existing Sage software to Sage Cloud Hosting. Hosting Sage in the cloud has many benefits such as having access anywhere, anytime – always available! Sage Hosting is safe, secure & easy to convert.

New ways of communicating are emerging every day with ever changing technology. New technology and devices make additional demands on organisations and employees. Take the stress off the staff with our standardised, user-friendly and efficient solution combining all these channels.

Why SWYX?

SWYX is a complete solution that is fully customisable meeting business demands and the needs of small to medium sized businesses. This integrated communication solution intelligently links all forms of business communication into a platform with a uniform user interface.

Contact Knowall for a FREE demo today!

Do you strive to keep up to date with information technology? Knowall Managed IT offer many solutions and systems ensuring that you will always keep ahead of your IT needs. Knowall IT offer Private Cloud Computing which allows you to access your data from any device, anywhere in real time. Cloud Computing integrates with PC’s, Macs and Tablets.

Tailored to your business with guaranteed performance with a fixed monthly cost allows you flexibility and confidence in cloud computing.

Read Knowall IT Mission Statement and what many of their clients can vouch is what they strive to achieve in every project:

To deliver a highly responsive, informative and professional IT service to the customer organisation. Ensuring the customer is confident and satisfied in the status of their systems to operate their business.

Providing your company with an outsourced IT department that aims to give you high quality, proactive, responsive & cost effective IT solutions and support engineers is what Knowall IT can do for your company.

Providing your business with a stable IT infrastructure and reliable support system is their number one priority to ensure and eliminate any down time. Working with Knowall IT Infrastructure as a Service ensures that the day to day hassle and worry about your IT systems is eliminated, meaning you are able to focus on your business rather than worry about your IT.

Click here to find out more on Knowall IT’s many offerings including cloud computing, SWYX and IaaS

Are you looking to reduce costs in your business and not sure where to start? Do you want to increase productivity in your organisation? READ A CASE STUDY WE FOUND ABOUT LEADING IT COMPANY CALLED KNOWALL IT AND DECIDE FOR YOU.

Chartered institute for Securities & Investment (CISI) uses Swyx to reduce costs & support members globally

Background:

The Chartered Institute for Securities & Investment (CISI) is the largest and most widely respected professional body for those who work in the securities and investment industry in the UK and in a growing number of major financial centres round the world including Dubai, Singapore, Mumbai & Sri Lanka.

Evolved from the London Stock Exchange in 1992, CISI now has more than 40,000 members in 89 countries. In the past year, it set almost 40,000 examinations in over 70 countries, covering a range of vocational qualifications.

Challenge – Providing around the clock support for members in multiple countries which IT Support Fulham and IT Support Hammersmith can take care of.

Headquartered in the City, CISI decided to move away from its traditional Meridien telephone system when it moved offices. According to Tim Crannigan, Head of Systems at CISI, “At the time, the company realised that it was an ideal opportunity to take advantage of the additional benefits that VoIP and unified communications could offer such as reduced costs for international calls, lower maintenance and built-in functionality such as conferencing and presence.”

Solution – A software-based IT Support Holborn unified communications solution means calls are never missed

“We now have all our 130 staff across the world using the SwyxWare unified communications solution. Around 70% of users take advantage of the Swyx-IT! softphone interface, enabling them to see who is calling, as well as see on-screen who is available across the organisation, whether it’s in the UK or abroad.”

“All incoming calls come into the London site and we can distribute them to appropriate departments and locations via VPN, dependent on the time or nature of the enquiry. This means we are effectively open for longer so we can answer calls from 3am to 5.30pm, so India can be available more than 5 hours before our teams in the UK.”

CISI relies on Swyx accredited partner, Knowall IT IT Support Kensington and IT Support Knightsbridge for high quality 24/7 support with rapid response times for their Swyx based telephony. Tim Crannigan says, “We’ve been very happy with Knowall IT’s IT Support Liverpool Street response times to any issues we may have had.”

Knowall assisted CISI in rolling out their global call centre so it could provide comprehensive telephone support for its members across multiple countries and time-zones ensuring that calls are never missed.

The globalised call centre comprising London, Singapore, Mumbai and Sri Lanka is all joined by a wide area network so all 3 call centres can work together as if they were in one building.

Extended call routing allows distribution of enquiries across the globe

With Swyx’s Extended Call Routing, calls that come through to the UK out of hours are quickly pushed through to sister call centres in other regions depending on the time, and vice versa. The system will also route calls according to the nature of the enquiry, so for instance if the call is regarding ‘membership’ it will be put through to membership services or if it is an enquiry about an exam, then the call is put through to the client services team.
Features and Benefits:

Key benefits so far have included:

• Almost 24/7 service for members IT Support Hounslow
• Free telephone calls between sites
• Automatic re-routing of calls dependent on time of call
• Calls are never missed as they are re-routed to an available resource, regardless of location
• Support for remote working – senior managers have SwyxMobile, so they have complete office-based telephony features such as ‘presence’ on their mobile phones
• Built-in audio conferencing for meetings between colleagues and business partners
• Reduced maintenance – Moves & Changes such as adding new users can be done internally by the IT team, not need for expensive third party support contracts
• Rationalisation of phone lines – Less phone lines required leading to cost-savings in line rental
• Secure Instant Messaging for internal office use
• Future – More integration and support for Androids/iPhones

Tim Crannigan comments, “In the future we may consider integrating Swyx with our internal CRM system, so the membership details will automatically pop up on screen. We will also be exploring how our mobile users can upgrade to take advantage of the new Swyx apps for Android and iPhone smartphones”

Knowall IT leaders in IT Support Bayswater and IT Support London